IT Services - Managed

Managed IT Plan

Flat-fee managed IT support, maintenance, and technology guidance for your day-to-day business operations. Whether something breaks, a team member needs help, or you have a question, we handle it - without the friction of tracking billable hours.

Support coverage

Coverage hours: Monday through Friday, 9:00 am to 6:00 pm EST

Response time: Within 2 business hours for all support requests

After-hours emergencies: Available at $165/hour, billed in 30-minute increments

Fair use: Designed for up to approximately 20 hours of routine support per month

Month-to-month: $3,850/month  |  Annual agreements billed at $3,500/month

What's included

General IT Support

Remote assistance for the technical issues that slow your team down. This covers troubleshooting user and device issues, reviewing login and access problems, helping staff navigate business software, and coordinating with vendors when outside support is needed.

Microsoft 365 and Office Support

Help with the tools your team relies on every day, including Outlook, Teams, OneDrive, and SharePoint. This covers email configuration, mailbox issues, shared access, password resets, and user onboarding and offboarding.

Business Software Support

Assistance with the platforms your team uses to run daily operations, including scheduling systems, CRMs, practice management tools, and other line-of-business applications. We troubleshoot errors, review access issues, document recurring problems, and coordinate with developers or vendors on your behalf.

Website and WordPress Care

Ongoing maintenance for your business website including WordPress core, plugin, and theme updates; basic content updates; form troubleshooting; uptime checks; and backup verification.

Endpoint Protection, Patching, and Security Monitoring

Managed antivirus and endpoint protection deployed across all covered devices, with automated OS and application patch management on a defined schedule. We actively monitor Microsoft 365 security alerts, account access controls, and backup integrity. Advanced Endpoint Detection and Response (EDR) is included at this tier, providing behavioral threat monitoring and automated containment. All covered devices satisfy baseline cyber insurance requirements.

Vendor Coordination

We communicate directly with your third-party vendors, including hosting providers, software platforms, domain registrars, and service providers, to resolve issues on your behalf. Third-party fees and paid vendor support costs are not included.

Monthly Summary and Recommendations

A monthly report covering support requests completed, updates applied, any open items, and our recommendations for the month ahead. You stay informed without having to ask.

 Good to know

This plan covers ongoing support, maintenance, and troubleshooting across your core business systems. The following fall outside this plan's scope and are quoted separately:

• Large-scale projects, system migrations, or platform implementations

• Advanced development work or custom integrations

• Compliance assessments or formal cybersecurity programs

• New hardware procurement or physical infrastructure work

• After-hours support (available at $165/hour, billed in 30-minute increments)

• Any work that would reasonably exceed 20 hours in a given month