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IT Services - Essential

8 support hours included

Essential IT PlanFoundational remote IT support and system maintenance for small teams that need reliable help without the overhead of a full managed services engagement. This plan keeps your core systems healthy and gives your team a direct line to technical support when they need it.Support coverageCoverage hours: Monday through Friday, 9:00 am to 6:00 pm ESTResponse time: Within 4 business hours for all support requestsFair use: Designed for up to approximately 8 hours of routine support per monthAfter-hours emergencies: Available at $165/hour, billed in 30-minute incrementsMonth-to-month: $1,750/month | Annual agreements billed at $1,500/monthWhat's includedGeneral IT SupportRemote assistance for the everyday technical issues that slow your team down. Covers troubleshooting user and device issues, login and access problems, business software navigation, and basic vendor coordination when outside help is needed.Microsoft 365 and Office SupportHelp with Outlook, Teams, OneDrive, and Microsoft 365 account management. This covers email setup, mailbox issues, shared access, password resets, and user onboarding and offboarding.Endpoint Protection, Patching, and BackupManaged antivirus and endpoint protection deployed across all covered devices, automated OS and software patch management, and verified cloud backup for files and email. We monitor patch status and backup health, apply updates on a defined schedule, review account access controls, and flag security alerts as they arise. Every device covered under this plan meets baseline cyber insurance requirements.Monthly SummaryA brief monthly report covering support requests completed, updates applied, and any open items requiring your attention.Optional add-on: Advanced EDR protectionFor businesses that require a higher security posture, we offer Endpoint Detection and Response (EDR) as a monthly add-on. EDR provides continuous behavioral monitoring, automated threat containment, and incident response support that goes beyond standard antivirus. This add-on also satisfies the security requirements of most business cyber insurance policies. Pricing available on request. Good to knowThis plan covers core remote support and routine maintenance for small teams. The following are outside this plan's scope and quoted separately:Business software and platform-specific support beyond M365Website or WordPress maintenanceVendor coordination and third-party escalationsLarge projects, migrations, or implementationsAdvanced security, compliance, or development workAfter-hours support (available at $165/hour, billed in 30-minute increments)Work that would reasonably exceed 8 hours in a given month

IT Services - Managed

20 support hours included

Managed IT PlanFlat-fee managed IT support, maintenance, and technology guidance for your day-to-day business operations. Whether something breaks, a team member needs help, or you have a question, we handle it - without the friction of tracking billable hours.Support coverageCoverage hours: Monday through Friday, 9:00 am to 6:00 pm ESTResponse time: Within 2 business hours for all support requestsAfter-hours emergencies: Available at $165/hour, billed in 30-minute incrementsFair use: Designed for up to approximately 20 hours of routine support per monthMonth-to-month: $3,850/month | Annual agreements billed at $3,500/month What's includedGeneral IT SupportRemote assistance for the technical issues that slow your team down. This covers troubleshooting user and device issues, reviewing login and access problems, helping staff navigate business software, and coordinating with vendors when outside support is needed.Microsoft 365 and Office SupportHelp with the tools your team relies on every day, including Outlook, Teams, OneDrive, and SharePoint. This covers email configuration, mailbox issues, shared access, password resets, and user onboarding and offboarding.Business Software SupportAssistance with the platforms your team uses to run daily operations, including scheduling systems, CRMs, practice management tools, and other line-of-business applications. We troubleshoot errors, review access issues, document recurring problems, and coordinate with developers or vendors on your behalf.Website and WordPress CareOngoing maintenance for your business website including WordPress core, plugin, and theme updates; basic content updates; form troubleshooting; uptime checks; and backup verification.Endpoint Protection, Patching, and Security MonitoringManaged antivirus and endpoint protection deployed across all covered devices, with automated OS and application patch management on a defined schedule. We actively monitor Microsoft 365 security alerts, account access controls, and backup integrity. Advanced Endpoint Detection and Response (EDR) is included at this tier, providing behavioral threat monitoring and automated containment. All covered devices satisfy baseline cyber insurance requirements.Vendor CoordinationWe communicate directly with your third-party vendors, including hosting providers, software platforms, domain registrars, and service providers, to resolve issues on your behalf. Third-party fees and paid vendor support costs are not included.Monthly Summary and RecommendationsA monthly report covering support requests completed, updates applied, any open items, and our recommendations for the month ahead. You stay informed without having to ask. Good to knowThis plan covers ongoing support, maintenance, and troubleshooting across your core business systems. The following fall outside this plan's scope and are quoted separately:Large-scale projects, system migrations, or platform implementationsAdvanced development work or custom integrationsCompliance assessments or formal cybersecurity programsNew hardware procurement or physical infrastructure workAfter-hours support (available at $165/hour, billed in 30-minute increments)Any work that would reasonably exceed 20 hours in a given month

IT Services - Premier

40 support hours included

Premier IT PlanComprehensive managed IT support for established businesses that depend on their technology and need a partner who can keep up. This plan covers the full breadth of your day-to-day operations with extended coverage hours, faster response, on-site availability, and strategic guidance built in. Support coverageCoverage hours: Monday through Friday, 8:00 am to 8:00 pm EST | Saturday, 9:00 am to 2:00 pmResponse time: Within 1 business hour for all priority requestsOn-site visits: Up to 4 hours per month included, scheduled or on-demandFair use: Designed for up to approximately 40 hours of support per month (remote + on-site)After-hours emergencies: Priority response available at $145/hour, billed in 30-minute incrementsMonth-to-month: $6,000/month | Annual agreements billed at $5,500/month What's includedGeneral IT SupportFull-coverage remote assistance for all technical issues across your team and systems. Includes device troubleshooting, user access issues, software support, and proactive follow-up on recurring problems to prevent them from coming back.Microsoft 365 and Office SupportComplete administration of your Microsoft 365 environment including Outlook, Teams, OneDrive, SharePoint, and licensing management. Covers email configuration, mailbox issues, shared access, policy management, and user onboarding and offboarding.Business Software and Platform SupportSupport across your full stack of business platforms, including scheduling systems, CRMs, practice management tools, and line-of-business applications. We troubleshoot errors, manage access issues, document recurring problems, and coordinate with developers or vendors on your behalf.Website and WordPress CareOngoing maintenance for your business website including WordPress core, plugin, and theme updates; content updates; form troubleshooting; uptime monitoring; and backup verification. Minor issues are resolved without a separate work order.Advanced EDR, Threat Monitoring, and Security ManagementEnterprise-grade Endpoint Detection and Response (EDR) deployed across all covered devices, providing continuous behavioral monitoring, automated threat containment, and incident response support. We manage Microsoft 365 security policies, conditional access controls, and account activity monitoring. Patch management runs on a defined schedule across all endpoints. Backup integrity is verified monthly. We deliver a monthly risk summary with specific action items, and your environment is maintained to satisfy cyber insurance requirements at this coverage level.Vendor CoordinationWe manage the relationship with your third-party vendors -- hosting providers, software platforms, Microsoft, domain registrars, and service providers -- handling escalations, follow-ups, and resolution on your behalf.On-Site SupportUp to 4 hours of scheduled or on-demand on-site visits per month, included in the plan. Ideal for hardware issues, new employee setups, network troubleshooting, or anything that benefits from hands-on attention.Quarterly IT Review and RoadmapA dedicated quarterly session to review the health of your technology, align on upcoming needs, and plan ahead. You get a clear picture of where your systems stand and what's coming next -- before issues arise.Monthly Summary and RecommendationsA detailed monthly report covering support activity, updates applied, open items, security observations, and recommendations for the month ahead. Everything documented, nothing left to guess.Good to knowThis plan covers the full scope of managed IT operations for your business. The following are outside this plan's scope and quoted separately:Large-scale system migrations or platform implementationsAdvanced development work or custom integrationsFormal compliance assessments or cybersecurity programsNew hardware procurement or physical infrastructure buildoutOn-site hours beyond the 4 included per month ($125/hour for additional)After-hours emergency support (available at $145/hour, billed in 30-minute increments)Work that would reasonably exceed 40 hours in a given month

Web Hosting - Essential

Your website, hosted on enterprise-grade infrastructure and managed by us from day one.Most hosting companies give you a server and leave you to figure out the rest. With HiXFi hosting, your website runs on AWS-powered servers managed by our team. We handle the technical side so you never have to think about it.What's IncludedProduction and Development Environment Your plan includes two separate environments - a live production website and a private development site with its own database. This means changes can be tested safely before they ever touch your live website.Domain Name Your domain is registered and managed through us. No dealing with registrars, DNS settings, or renewal reminders.SSL Security Your website runs on HTTPS with an SSL certificate included. This protects your visitors, builds trust, and is required by search engines like Google.Daily Backups Your website is backed up every day. If something ever goes wrong, we can restore it quickly without data loss.Server Maintenance and Security Updates We maintain the underlying server infrastructure, apply security patches, and keep the hosting environment up to date. This is work that most hosting providers expect you to handle yourself or pay extra for.What Sets This Apart from Standard HostingMost providers like SiteGround or Bluehost give you shared hosting where your website competes for resources with hundreds of other sites on the same server. Your website runs on dedicated AWS infrastructure managed specifically for performance and reliability.Good to KnowThe following are not included in the Basic Hosting Plan but are available as add-ons or through a maintenance plan: CDN (content delivery network) for global speed improvements, email hosting, website monitoring and uptime alerts, staging workflow tools, and phone or priority support. If you need any of these, ask us about adding them.

HiXFi Private Hosting P1

Your own dedicated server. No sharing, no slowdowns, no limits imposed by other websites.The P1 plan is for businesses that need more power, more space, and more control than standard shared hosting can offer. Your website runs on its own private server with dedicated resources reserved exclusively for you.What's IncludedDedicated Server Unlike standard hosting where your website shares a server with dozens or hundreds of other sites, the P1 gives you your own private server. Your resources are yours alone, which means consistent performance regardless of what anyone else is doing.2 CPU Cores Two dedicated processing cores handle your website's requests. This is well suited for business websites, client portals, booking systems, or any site that does more than display static content.8GB Memory 8 gigabytes of RAM keeps your website running smoothly even during traffic spikes or when running multiple applications at the same time.120GB SSD Storage Solid state storage is significantly faster than traditional hard drives. 120GB provides plenty of space for a business website, media files, databases, and application data.Daily Backups Your entire server environment is backed up every day. If anything goes wrong, your data can be restored quickly with minimal disruption to your business.Server Maintenance and Security HiXFi manages the server infrastructure, applies security patches, monitors for issues, and keeps the environment up to date. You get enterprise-level server management without needing an in-house IT team.How This Compares to Standard HostingProviders like SiteGround or Bluehost put your website on a shared server alongside hundreds of others. One busy neighbor can slow your site down. With the P1 that problem does not exist. You also get more raw power than most entry-level managed hosting plans from providers like WP Engine or Kinsta, which charge significantly more for comparable dedicated resources.Good to KnowThis plan covers the server infrastructure and daily backups. Items not included in the base plan but available as add-ons include a CDN for global delivery speed, email hosting, uptime monitoring and alerting, a staging environment, and website maintenance services. Ask us about bundling hosting with a maintenance plan for full coverage.

Web Maintenance - Essential

2 support hours included

Web Maintenance - Essential PlanKeep your website protected, fast, and running smoothly without lifting a finger. Built for businesses that need their website properly maintained but do not require frequent content updates or an active SEO strategy. We handle everything behind the scenes so you can focus on running your business. Plan coverageCoverage hours: Monday through Friday, 9:00 am to 6:00 pm ESTResponse time: Minor fix requests completed within 5 business daysMinor fix scope: Tasks under 30 minutes per requestBackup frequency: Daily offsite backup with 30-day retentionUptime monitoring: Included - alerts within 5 minutes of detected downtimeUpdates schedule: WordPress core, plugins, and themes updated monthlyMonth-to-month: $385/month | Annual agreements billed at $350/month What's includedSpeed optimizationMonthly review of your website's loading performance including load time checks, image compression, caching configuration, and mobile performance. We make targeted improvements each month to keep your site fast and reduce unnecessary page weight.AI and search optimizationLight monthly improvements to keep your website visible to both search engines and AI-driven tools including Google's AI Overviews, ChatGPT, and Perplexity. This covers page titles, meta descriptions, heading structure, schema markup review, and making sure your key service pages are clearly formatted for answer-based search results.Security monitoring and hardeningDaily malware scan monitoring, plugin vulnerability checks, login security review, and basic firewall configuration. We flag suspicious activity, apply security hardening recommendations, and verify your SSL certificate is current. Backed by daily offsite backup with 30-day retention.Updates and backupsMonthly WordPress core, plugin, and theme updates applied after backup verification. Each update cycle is confirmed post-deployment to catch any compatibility issues before they affect your visitors.Uptime monitoringContinuous uptime monitoring with automated alerts if your website goes offline. You are notified within 5 minutes of any detected downtime so the issue can be addressed quickly.Minor fix supportSmall website corrections handled as needed including broken links, image swaps, text corrections, or a quick website question. Minor fix requests are tasks that can be completed in under 30 minutes. Anything beyond that scope is quoted separately. Good to knowThis plan covers routine maintenance and small fixes. The following are outside this plan's scope and quoted separately:Website redesigns or new page developmentSEO blog posts or content creation of any kindActive SEO campaigns or keyword strategy workEmergency recovery or malware cleanupCustom integrations or development workAny task that exceeds 30 minutes per request

Web Maintenance - Managed

5 support hours included

Web Maintenance - Managed PlanEverything in the Essential Plan, plus fresh content, stronger search visibility, and a clear monthly summary of what was done. Designed for growing businesses that want more than maintenance -- keeping your website running smoothly while also improving your search presence and keeping your content current every month. Plan coverageCoverage hours: Monday through Friday, 9:00 am to 6:00 pm ESTResponse time: Requests acknowledged and in priority queue within 1 business dayBlog posts: 2 per month | 600 to 1,000 words | 1 revision round includedContent updates: Up to 5 per month | tasks under 30 minutes eachBackup frequency: Daily offsite backup with 30-day retentionUptime monitoring: Included - alerts within 5 minutes of detected downtimeUpdates schedule: WordPress core, plugins, and themes updated monthlyMonth-to-month: $710/month | Annual agreements billed at $650/monthWhat's includedEverything in EssentialAll speed optimization, AI and search optimization, security monitoring, daily offsite backups, uptime monitoring, monthly updates, and minor fix support from the Essential Plan are included.2 SEO blog posts per monthTwo optimized blog posts written and published each month, each 600 to 1,000 words. Every post includes a keyword-focused title, meta description, proper heading structure, internal links to relevant service pages, and a clear call to action. Posts are written for both search engine visibility and AI-driven search results. One round of revisions is included per post. Topics are planned monthly based on your services, location, and search opportunities.Up to 5 content updates per monthUp to five website content updates per month covering pricing changes, image swaps, testimonial additions, service information updates, or anything that keeps your site accurate and current. Each update is a task under 30 minutes. Updates are acknowledged within 1 business day and completed shortly after.AI and search optimization -- expandedBeyond basic meta tag improvements, we actively review your top service pages each month for search and AI discoverability. This includes structured data review, FAQ schema, entity clarity, and making sure your content is formatted to appear in AI-generated summaries and answer boxes alongside traditional search results.Monthly reportA clear summary delivered each month covering updates applied, backups confirmed, security checks completed, SEO improvements made, blog posts published, and content changes completed. Includes recommended next steps so you always know where things stand.Priority supportRequests are acknowledged and placed in priority queue within 1 business day. Managed plan clients are served ahead of non-plan requests.Good to knowThis plan includes ongoing SEO content and regular updates. The following are outside scope and quoted separately: More than 2 blog posts or 5 content updates per monthBlog posts longer than 1,000 words or requiring more than one revision roundFull SEO campaigns, keyword research audits, or link buildingNew page designs, sales funnels, or landing page buildsCustom integrations or development workEmergency recovery or malware cleanup

Web Maintenance - Premier

10 support hours included

Web Maintenance - Premier PlanEverything in the Managed Plan, plus deeper performance work, a stronger SEO strategy, more content, and faster support. Built for businesses that want their website actively working as a growth tool every month, not just staying online.Plan coverageCoverage hours: Monday through Friday, 9:00 am to 6:00 pm ESTResponse time: Priority requests acknowledged within 4 business hoursBlog posts: 4 per month | 700 to 1,200 words | 1 revision round includedContent updates: Up to 10 per month | tasks under 30 minutes eachBackup frequency: Daily offsite backup with 30-day retentionUptime monitoring: Included alerts within 5 minutes of detected downtime]Updates schedule: WordPress core, plugins, and themes updated weeklyMonth-to-month: $1,375/month | Annual agreements billed at $1,250/monthWhat's includedEverything in ManagedAll maintenance, speed optimization, AI and search optimization, security monitoring, daily offsite backups, uptime monitoring, updates, two blog posts, five content updates, monthly report, and priority support from the Managed Plan are included and expanded at this tier.4 SEO blog posts per monthFour optimized blog posts written and published each month, each 700 to 1,200 words. Every post is built around a specific keyword opportunity and includes a strong SEO title, meta description, keyword-focused headings, internal links, a clear call to action, and proper formatting for AI-driven search results. Topics are planned strategically each month to build topical authority in your service area. One round of revisions included per post.Up to 10 content updates per monthUp to ten website content updates per month covering service section edits, page refreshes, testimonial additions, offer changes, FAQ updates, or anything that keeps your site current. Each update is a task under 30 minutes. Updates are acknowledged within 4 business hours and completed promptly.Advanced speed and Core Web VitalsBeyond the monthly performance review, we analyze your Core Web Vitals scores, identify slow scripts and unoptimized media, review plugin load impact, and deliver specific recommendations for hosting, caching, or CDN improvements when relevant. Performance is tracked month over month so you can see measurable progress.SEO strategy and implementationActive monthly SEO planning and execution including keyword opportunity review, service page optimization for both conversion and search clarity, internal linking strategy, and content planning aligned with your business goals. Your website is actively positioned for both traditional Google search and AI-driven discovery tools.Advanced security monitoringMore frequent vulnerability scanning, proactive plugin risk review, firewall configuration review, and malware scan verification. Security checks run on an accelerated schedule and flagged issues are addressed proactively before they affect your site or visitors.Weekly updatesWordPress core, plugin, and theme updates applied and verified every week rather than monthly, reducing the window of vulnerability and keeping your site on the latest stable versions at all times.Monthly growth reportA detailed monthly report covering everything completed -- updates applied, security and backup status, Core Web Vitals observations, SEO improvements, content published, traffic or ranking notes when available, and specific recommendations for the month ahead focused on business impact.Priority technical supportRequests are acknowledged within 4 business hours. Premier clients receive the fastest response available on any monthly web plan.Good to knowThis is the most comprehensive monthly web plan. The following are outside scope and quoted separately: More than 4 blog posts or 10 content updates per monthBlog posts longer than 1,200 words or requiring more than one revision roundFull new page designs, sales funnels, or custom developmentCustom functionality, advanced integrations, or e-commerce developmentFormal SEO audits or link building campaignsLarge-scale malware remediation or emergency recovery